You can contact our customer service team by emailing customercare@nmi.com.au or simply filling out the form in our contact page.

You can contact our marketing and PR team by emailing customercare@nmi.com.au

If you have forgotten your password, navigate to the login page and select "Forgotten password”.

We will email you a link to reset your password.

We offer free shipping for all Australian Domestic orders over $50.00.

We utilise Startrack Couriers for all Australian Orders.

Orders are generally dispatched within 24 hours of being placed, if placed before 1pm on a business day. Orders placed after 1pm will be processed the next business day.

Delivery can take between 2-5 Business Days, Mon-Fri, Ex Public Holidays from the date of purchase. If you believe your order has been delayed please contact our customer service team at customerservice@nmi.com.au or simply fill out the form in our contact page.

Please note that during peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your parcel to be delivered in this period.

Tracking details will be emailed to you once your order has been dispatched, simply check online with Startrack Couriers for tracking information.

A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.

A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.

We are not able to ship to Post Office (P.O.) boxes.

If you are not available to sign for and receive your parcel, please contact the nominated courier service to arrange for re-delivery. If the item remains undelivered and is returned to us, you will be required to pay an administrative fee of $15.00 before the shoes are resent.

Please choose carefully as we are unable to cancel online orders after they have been placed as they are input directly into our system for efficient processing and delivery.

We offer returns including exchanges on all full priced (unworn) merchandise if you notify us within 14 days of receiving your purchase.

Please note that the $25 flat rate for international shipping is non-refundable.

Please allow 14 business days from the date we receive your item/s to process any refunds or exchanges.

Refunds can only be refunded via the original form of payment.

We are unable to accept returns for a refund on sale items for incorrect choice, fit or change of mind, except for new customers using a 10% discount voucher.

Sale items may be exchanged for a different size of the same style if available, or for store credit in the form of a gift voucher code. Store credit is valid for one year from the date of issue.

Store credit will exclude the $25 flat rate for international shipping.